Frequently asked questions

Ingredients are hand-picked by women's cooperatives in the Souss-Massa region of southwestern Morocco. Formulation, manufacturing and packaging happen in Moroccan labs. We bring the finished products into Bosnia and Herzegovina and ship from Sarajevo.

Argan, prickly pear, rose water, Aker Fassi: this is where they grow, and where the women's cooperatives have made them for generations. In 2014 UNESCO inscribed the Berber women's argan know-how onto the Intangible Cultural Heritage of Humanity list. We work with the same cooperatives and bring you the result.

Hussam Aitelqadi, born in Sarajevo, family from the Souss-Massa region of Morocco. The company is registered in Sarajevo (AZOURANE Moroccan Cosmetics d.o.o.) and has a physical store at SCC Sarajevo, Vrbanja 1, 3rd floor.

One to two working days across Bosnia and Herzegovina. Order today, receive tomorrow or the day after.

11 KM across BiH. Free delivery on the Face Duo set. Free delivery on orders over 80 KM.

Cash on delivery on collection. No advance payment, no card details. You hand the courier the cash when you take the parcel.

Not yet directly via the website. Write to us if you'd like a parcel sent abroad and we'll arrange it manually.

Yes. Walk into SCC Sarajevo, Vrbanja 1, 3rd floor. We're open 10:00 to 22:00, Monday to Saturday.

A patented active developed by the French lab Seppic. It's a trio of three molecules: xylitylglucoside, anhydroxylitol, xylitol. Clinically shown to support the skin's own production of hyaluronic acid. We use it in both AMAAN and AFOULKI because it locks moisture into the deeper layers, where the skin is actually short.

The full INCI: Aqua, Coco-Glucoside, Cocamidopropyl Betaine, Aloe Barbadensis Leaf Juice, Glycerin, Xylitylglucoside, Anhydroxylitol, Xylitol, Benzyl Alcohol, Dehydroacetic Acid, Citric Acid, Sodium Citrate, Ascorbic Acid (vitamin C), Sodium Benzoate, Potassium Sorbate, Fragrance, Hexyl Cinnamal. AMAAN carries a trace of natural fragrance from the ingredients (declared on the INCI as Fragrance + Hexyl Cinnamal).

The full INCI: Aqua, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Glycerin, Glyceryl Stearate, Cetearyl Glucoside, Hydrogenated Ethylhexyl Olivate, Hydrogenated Olive Oil Unsaponifiables, Argania Spinosa Kernel Oil (argan), Rosa Damascena Flower Water (rose water), Opuntia Ficus-Indica Seed Oil (prickly pear), Butyrospermum Parkii Butter (shea), Xylitylglucoside, Anhydroxylitol, Xylitol, Xanthan Gum, Benzyl Alcohol, Dehydroacetic Acid. AFOULKI is fragrance-free.

Yes for AMAAN. The cleansing system is coco-glucoside plus cocamidopropyl betaine, both mild non-ionic and amphoteric surfactants. No SLS, no SLES, no ALS.

AFOULKI is fragrance-free. AMAAN carries a trace of natural fragrance from the ingredients, declared on the INCI as Fragrance and Hexyl Cinnamal.

AMAAN is pH-balanced at 5.5, the same range as healthy skin. AFOULKI sits at 5.0 to 5.5.

Yes. AMAAN is one of the gentlest face cleansers on the BiH market. AFOULKI is fragrance-free and built on a barrier-rebuilding lipid system. Both are safe for reactive skin profiles.

Yes, both AMAAN and AFOULKI are safe during pregnancy and breastfeeding. No retinol, no essential oils in AFOULKI, no salicylic acid.

Yes. The formulations are non-comedogenic. Prickly pear seed oil scores low on the comedogenic scale.

AMAAN works for children over three with sensitive skin. AFOULKI is suitable for the whole family. The soap range is gentle enough for the youngest skin too.

Morning: AMAAN on wet skin, rinse, pat dry, AFOULKI cream, then SPF.
Evening: AMAAN, then AFOULKI. Add a few drops of pure argan oil over AFOULKI for very dry skin.

About a 5-cent-coin amount, foamed up between wet hands and massaged onto the face for 15 to 20 seconds. Rinse with lukewarm water.

One pump per use. The 50 g jar lasts about eight months at one pump per day.

No. It absorbs cleanly. Wait 30 seconds before SPF or foundation.

First differences within seven to ten days: skin doesn't tighten after washing. Visible softening and steadier hydration in three to four weeks.

Write to us within consistent use. We send a courier for the parcel and support or replace the product. No reasons required.

Stop using the product immediately and write to us at +387 61 662 581 or hussam@weareazourane.com. We handle each case individually and cover the return.

Refuse the package on collection or photograph the damage and send it to us. We replace it free of charge.

Yes. Each batch is produced in certified Moroccan labs to EU cosmetics regulation standards. The full INCI is printed on every bottle.

Yes, both at @mi.smo.azourane. We post the women's cooperatives, the Sarajevo store and customer routines. Founder Hussam answers DMs personally.

Write to hussam@weareazourane.com with "B2B inquiry" in the subject line. We work with pharmacies, beauty stores, salons and distributors across the Balkans.